Frequently Asked Questions (FAQ)

Thank you for shopping with Rock Concert DVD and Heavy Metal Web.

This page has been created to answer the most common questions about our products, ordering process, shipping, and customer support. Please take a few moments to review the information below before placing your order.

Important Product Information

1. Unofficial Collector's Editions

All DVDs and Blu-rays available in our store are unofficial collector's editions intended exclusively for private collectors.

These performances have never been commercially released on DVD or Blu-ray and are not available through retail stores.

2. Please Read Each Product Description Carefully

Every product page contains important information, including:

• Video Format (NTSC or PAL)

• Video Source

• Video Quality Rating

• Menu Availability

• Running Time

• Number of Discs

We strongly recommend reviewing the complete description before making your purchase.

3. Source Material

Our releases are not copies of commercially available DVDs or Blu-rays, since official versions of these concerts do not exist.

Depending on the title, the original source may include:

• VHS master recordings transferred to DVD or Blu-ray.

• Audience recordings captured by fans using single-camera equipment.

• Television broadcasts from networks around the world, including Japan, Germany, Italy, the United Kingdom, Switzerland, Brazil, Argentina, Australia, and many other countries.

Whenever possible, the original source is identified in each product description.

4. Made for Serious Collectors

Our catalog is intended for passionate music collectors who appreciate rare, historic, and difficult-to-find live performances that are unavailable through official commercial releases.

What Do I Receive?

DVD Orders

Each DVD purchase includes:

• One DVD disc.

• No DVD case included.

• No printed cover artwork included.

• A download link for a high-resolution JPG cover, perfectly sized for a standard DVD case, allowing you to print it yourself if desired.

Blu-ray Orders

Every Blu-ray purchase includes:

• Premium high-quality plastic Blu-ray case.

• Professionally printed Blu-ray disc.

• Full-color glossy cover insert printed on premium photo paper.

• Interactive menus and chapter selection.

• Full HD 1080p video.

• Factory-sealed packaging for a premium presentation.

Frequently Asked Questions

What payment methods do you accept?

We currently accept:

Credit & Debit Cards

• Visa

• Mastercard

• American Express

• Discover

• Debit Cards displaying Visa or Mastercard logos

Offline Payments

• Money Orders (U.S. and International)

• Personal Checks (U.S. customers only)

Do you ship internationally?

Yes.

We proudly ship worldwide.

Please visit our Shipping Rates page for current delivery times and shipping costs.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected.

Please refer to our Shipping Rates page for estimated transit times.

What is your return policy?

Customer satisfaction is our priority.

If you experience any problem with your order or are not completely satisfied with your purchase, simply contact us.

We will gladly:

• Replace the defective item, or

• Issue a refund, depending on your preference.

My DVD will not play. What should I do?

Before contacting us, please try the following:

1. Test the disc in your computer or another DVD player.

2. Verify whether the issue is caused by your player or by the disc itself.

3. Check the product description to confirm whether you purchased an NTSC or PAL version.

Many playback issues occur because certain DVD players cannot read PAL discs.

If the disc is defective, contact us with your order number and we will replace it at no additional cost. There is no need to return the defective disc.

What is the difference between Audience Shot and Professional Shot?

Audience Shot (AUD)

Recorded by fans using handheld or single-camera equipment from within the audience.

Professional Shot (PRO)

Recorded using professional multi-camera production equipment, typically for television broadcast or official event coverage.

What does the Video Quality Rating mean?

Because these concerts originate from many different sources and eras, video quality naturally varies.

Each product includes a quality rating to help you understand what to expect before purchasing.

For additional information, please visit our Video Quality Guide.

What is the difference between NTSC and PAL?

NTSC is the television standard used primarily in:

• United States

• Canada

• Mexico

• Most countries in North and South America

PAL is commonly used in:

• Europe

• Australia

• Parts of Asia

Every product description clearly specifies whether the disc is NTSC or PAL.

If you own a multi-region DVD player, you can play either format.

Why don't DVDs include printed covers or cases?

To keep shipping costs as affordable as possible, DVD purchases include the disc only.

A high-resolution printable cover is provided as a free digital download.

How do I download my cover artwork?

After your payment has been processed, you will receive an email confirming that your order is complete.

If your purchase includes DVDs, that email will contain a secure download link for your cover artwork.

Cover artwork is organized alphabetically by artist name.

For example:

• Kiss Live Montreal 1983 → Folder K → Kiss

• The Best AOR & Hard Rock Video Collection → Folder T → The Best...

I need help downloading or printing my cover artwork.

If you experience any problems downloading or printing your cover artwork, please visit our Help Center and download our illustrated PDF guide.

If you still need assistance, simply contact us and we will be happy to help.